We will provide a value for money service on time with accurate information on venues, activities, times and prices. We respond to our customer’s comments, suggestions and complaints in a sympathetic and open manner, providing feedback and remedial actions, within set time scales. We provide helpful, experienced and informative staff to ensure that your visit is enjoyable and safe. We maintain the highest possible standards of health and safety and provide a clean and comfortable environment for all our customers.
Customer Services Standards (pdf 331kb opens in new window)
How we performed against these standards
Leisure Survey Satisfaction Results (pdf 2mb opens in new window)
Child Admissions Policy
The purpose of the Child Admission Policy is to help safeguard that group of pool users who are historically most at risk of drowning in swimming pools. In the majority of drowning of children in swimming pools, the absence of parental attention has been found to be a key factor.
All children under the age of 8 must be supervised throughout their visit to the pool by an adult in the water with them. An adult is a person aged 16 years or older.
In the main pool, 1 adult can only supervise 1 child aged 4 or under, or 2 children aged between 4 and 7 years old.
In a learner pool, 1 adult can supervise up to 2 children under the age of 8 at any one time (only applicable at sites which have learner pools).